Piano Notes for Kids

Support

Answers to common questions, and how to reach us.

How do I start?

Open the app, add a player, and tap Play. The first stage uses just three notes for the right hand. Earn stars to unlock the next stage. Sprints unlock once a star has been earned.

There is no sound

Check the device is not on silent and the volume is up. The app has its own mute button, so check sound has not been switched off there. On iPhone, the ring/silent switch can silence web audio.

Can several children use one device?

Yes. Add a player for each child. Each has their own stars, scores and progress.

How do I reset or delete progress?

Use the settings (gear) icon on the home screen, then the Progress page. Resetting asks for confirmation. Deleting a player removes their data from the device.

Is progress backed up?

Progress lives only on the device, which is how we keep it private. It is not backed up to us and does not move between devices. Uninstalling the app, or clearing your browser's site data for the web version, erases it.

Are there adverts or subscriptions?

No. There are no adverts and no subscriptions. Pricing, if any, is shown on the store listing.

Found a bug or have a suggestion? Get in touch and tell us your device, the app version (shown on the About page) and what happened.

Contact support